Contact Us

Thank you for choosing Eats On Demand! We’re here to assist with any questions or concerns you may have. Please note that Eats On Demand is a platform that connects customers with restaurants. We provide a convenient way to browse menus and place orders from subscribing restaurants. However, any issues related to refunds, returns, product quality, or service must be resolved directly with the restaurant, as Eats On Demand is not liable for these matters.
If you encounter occasional app downtime, we sincerely apologize for the inconvenience. Our team works diligently to resolve technical issues promptly. In the meantime, you can place your order directly through the restaurant’s website, which can be accessed from their Eats On Demand profile.

Restaurant Partner Support

We value our restaurant partners and are dedicated to helping you succeed on the Eats On Demand platform. Below are answers to common questions to assist you:
1. What support do I receive when I join?
When you join Eats On Demand, we take care of your initial setup, including creating your account, configuring your menu, and optimizing your profile. This ensures you’re ready to start taking orders quickly and seamlessly.
2. Do you provide training?
Yes! We provide comprehensive training videos to ensure you understand how to manage your menu, promotions, and other platform features. These videos empower you to independently handle most tasks, making your experience smoother and more efficient.
3. What if I need help later on?
In addition to our training videos, you have ongoing access to our support team. While the platform is designed to be user-friendly, our team is available as a last resort to assist with any challenges or complex issues you might face.
4. How do I update my menu or business details?
You can easily make updates through the Eats On Demand partner dashboard. We also offer training videos that provide step-by-step instructions on how to make these changes. If you encounter any issues, our support team is ready to assist.
5. How do I handle payments?
Payments for all orders are securely processed through Stripe, a globally trusted payment processor. Funds are deposited directly into your bank account, and you can access detailed payment reports through your Stripe dashboard. Stripe’s advanced encryption ensures all transactions are secure.
6. Can I run promotions or offer discounts?
Absolutely! Our platform includes built-in promotional tools that enable you to create special offers, discounts, and group deals. We provide training videos to guide you through the process of using these tools effectively.
7. How does the automatic marketing system work?
Eats On Demand features an innovative automatic marketing system that helps you retain customers and increase sales. This system sends preset marketing emails to re-engage customers who have abandoned their carts, missed returning the following week, or haven’t ordered in a while. We also provide training videos to help you make the most of this powerful feature.
8. What is the sales-optimized website feature?
Our platform offers a professionally designed sales-optimized website tailored to your restaurant. It enhances your online presence, provides a seamless ordering experience, and helps convert visitors into loyal customers. We include video guidance on customizing your website to suit your needs.
9. Can I create marketing flyers and coupon codes?
Yes, Eats On Demand includes a flyer-making system that allows you to design professional marketing materials. You can also generate custom coupon codes to encourage repeat orders or attract new customers. Training videos are available to walk you through these features.
10. How does the QR code system work?
Our platform includes a QR code system that allows customers to place orders directly from their table or instantly access your menu. This feature simplifies the ordering process and enhances customer convenience. We provide video tutorials to ensure you can implement this system effectively.
11. Is my data secure?
Yes, Eats On Demand and Stripe adhere to industry-leading security standards. Additionally, we comply with Canadian privacy laws to ensure your information is protected.
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Contact Us

• Partner Support Line: (302) 735-0675
• Email: info@eatsondemand.ca
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Media & Press Inquiries
For press, media, or partnership inquiries, please contact our communications team. We’d love to discuss how Eats On Demand is revolutionizing the online food ordering experience.
• Email: info@eatsondemand.ca
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At Eats On Demand, we’re committed to creating a seamless experience for all users. For restaurant partners, your success is our priority. We provide training videos and tailored support to empower you every step of the way. If you have any questions or need assistance, don’t hesitate to reach out!