Customer Support

Eats On Demand Help Center
Welcome to the Eats On Demand Help Center! We’re committed to providing seamless support for all users, whether you’re a customer, restaurant partner, or delivery partner. While Eats On Demand enables restaurants to take delivery orders, delivery is the sole responsibility of the restaurant. Our goal is to ensure your success by making our platform easy to use and accessible.
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Getting Started

For Customers:

Learn how to create an account, explore menus, and place orders.
For Restaurant Partners:
We provide training videos to guide you through registration, profile setup, menu optimization, and promotional tools. Our intuitive interface makes it easy to manage your account independently.
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Placing & Managing Orders

For customers placing orders, our easy-to-navigate platform ensures a seamless experience. Any issues related to refunds, returns, product quality, or delivery must be resolved directly with the restaurant. Eats On Demand is not liable for these matters.
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Payments & Billing

Payments for orders are securely processed through Stripe, a globally trusted payment processor. Stripe ensures advanced encryption for all transactions. Funds are deposited directly into your bank account, and you can access detailed reports via your Stripe dashboard.
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Account & Profile Management

Managing your profile is simple with Eats On Demand’s user-friendly interface. Update your menu, business details, and other settings easily through our partner dashboard. If you need help, our training videos offer step-by-step guidance, and our support team is available if further assistance is required.
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Partner Support

We’re here to support our restaurant partners at every step:
• Training Videos: Learn how to manage your menu, run promotions, and use advanced features with ease.
• Support Team: Contact us if you need additional help. Our team is here to assist with any challenges or complex issues.
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Technical Support

Facing technical challenges?
• Use our training videos to troubleshoot common issues.
• Report bugs and receive timely assistance by contacting our support team.
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Contact Us

Need help? We’re always here to assist you:
• Email Support: Send us a message at info@eatsondemand.ca.
• Phone Support: Call us at (647)-256-8979.
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At Eats On Demand, we strive to empower our restaurant partners with easy-to-use tools, comprehensive training, and accessible support. Let us know how we can make your Eats On Demand experience even better!