FAQ's
Eats On Demand FAQ
Find quick answers to common questions for customers and restaurant partners. If you need further assistance, our support team is here to help.
For Customers
Placing an order with Eats On Demand is simple and convenient. Browse the restaurants available on our platform, select the items you’d like to order, and add them to your cart. When you’re ready, proceed to checkout to confirm your order. Once confirmed, the restaurant will begin preparing your meal, and you can relax knowing your delicious food is on its way.
The restaurants on our platform handle payments directly through Stripe, a trusted global payment processor. Stripe ensures fast, secure, and reliable transactions. For any specific payment inquiries, we recommend reaching out to the restaurant directly using the contact details available on their profile.
We understand plans can change! If you need to modify or cancel your order, please contact the restaurant directly as soon as possible. Each restaurant has its own policy regarding order changes, and they’ll be happy to assist you.
If there’s any issue with your order, such as missing items or delays, please get in touch with the restaurant directly. They manage the preparation and delivery of your order and are the best point of contact to resolve any concerns. Their contact information can be found on their Eats On Demand profile.
For Restaurant Partners
Joining Eats On Demand is simple! Visit our Restaurant Partner Registration page, fill out the required information, and submit your profile. Once approved, you’ll have access to your personalized dashboard where you can set up your menu, customize your restaurant details, and start taking orders in no time.
Yes, there is a monthly subscription fee. Our platform offers incredible value with tools designed to help you grow your business and retain customers. For detailed pricing or to discuss how Eats On Demand can benefit your restaurant, please contact our sales team at info@eatsondemand.ca.
You can easily update your menu, business hours, and other details through the Eats On Demand restaurant dashboard. Our platform is designed to be user-friendly, but if you need any assistance, our support team is always ready to help you make the most of our system.
Absolutely! With our built-in promotional tools, you can create discounts, special offers, or group deals to attract more customers. These promotions are easy to set up and can significantly boost your restaurant’s visibility and sales.
Payments for all orders are securely processed through Stripe, a globally trusted payment processor. Stripe ensures fast and secure transactions, with funds deposited directly into your bank account. Restaurants can easily access detailed payment reports and transaction histories through their Stripe dashboard, providing full transparency and control over their finances. If you need assistance setting up Stripe, our support team is here to guide you.
Yes, all payments processed through Stripe are protected by advanced encryption and fraud prevention systems. Stripe complies with the highest industry standards for security, ensuring that both restaurants and customers can trust the safety of their transactions. Eats On Demand also follows Canadian privacy laws to safeguard your data at every step.
For Delivery Partner
You can apply to become a delivery partner by filling out our Delivery Partner Registration form. Once approved, you’ll receive instructions on completing your profile and beginning deliveries.
Requirements include a valid driver’s license, a registered vehicle, and a smartphone. Additional background checks and verifications may apply.
Earnings are based on delivery distance, time, and tips. We offer a competitive rate structure to ensure fair compensation for every delivery.
Delivery partners are paid weekly through direct deposit. You can track your earnings in the delivery partner app.
If you encounter any issues during delivery, such as difficulty locating an address, contact our delivery support team through the app for assistance.
General Questions
Yes, we prioritize the security of your data. We use encryption and follow Canadian privacy laws to ensure your information remains secure.
Currently, Eats On Demand is focused on serving restaurants and customers within Canada.
You can reach our support team during business hours, Monday to Friday, 10 AM to 5 PM:
• Live Chat: Available on our website.
• Email Support: info@eatsondemand.ca
• Phone Support: (647) 256-8979
For payment-related issues, please contact the restaurant directly as they process all transactions.
How do I contact support?
At Eats On Demand, we’re committed to helping restaurants succeed with innovative tools and unparalleled support. Join us today to experience a platform designed to elevate your business to new heights!
You can reach our support team through Live Chat in the app, by email at info@eatsondemand.ca, or by phone at (647) 256-8979.
